Laurens Electric Cooperative has closed its offices to walk in traffic to help protect our community from the spread of Covid-19.
The drive-through windows will remain open, as will the payment kiosks in Laurens and Mauldin.
We encourage members to take advantage of business options that do not increase their exposure to illness:
• CONTACT US at 1-800-942-3141, or customercare@laurenselectric.com, or via our app.
• MAKE PAYMENTS by phone, in the app, or online at billing.laurenselectric.com.
• MANAGE ACCOUNTS via our Member Portal at billing.laurenselectric.com or by using the free LECConnect app
Additionally, the co-op has suspended disconnection due to non-payment during this national emergency.
Laurens Electric emphasizes that day to day operations will not be interrupted.
We are focused on maintaining a healthy workforce, and keeping key personnel—such as line workers and member service representatives— available so that we can continue to provide the excellent service you expect from us.
Through our national association (NRECA), electric co-ops coordinate with others in the electric sector and the federal government to prepare for and respond to national-level disasters or threats to critical infrastructure. This includes scenarios such as pandemics that could impact the energy workforce.
Through this coordination, electric co-ops and government partners focus on actions and strategies that help protect the energy grid, prevent threats that may disrupt electricity service, and develop capabilities that help electric co-ops quickly respond and recover when major incidents impact the grid.
Beware of scams
Laurens Electric members should be on the lookout for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations.
Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied.
If you get a call from someone claiming to represent Laurens Electric, and they make threats or demand immediate payment, hang up and call Laurens Electric at 1-800-942-3141.
Laurens Electric Cooperative, a Touchstone Energy Cooperative serves 54,000 member-owners in Laurens, Greenville, Spartanburg, Anderson, Newberry, Union, and Abbeville counties. Since 1939, the co-op has been dedicated to being the provider of choice for energy and related services in the Upstate.
By Laurie Riser – laurier@laurenselectric.com
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